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Available Worldwide in: Deutsch | Français | Español | Italiano | Русский | עִברִית | العربية | 葡萄牙语 | 日本語

Original Receipt

The original receipt, gift receipt, packing slip and transaction(order) ID is required for all returns and exchanges.

Return merchandise authorization (RMA)
Customer must request and obtain return merchandise authorization (RMA) for all authorized returns.
All unauthorized returned items without RMA will be immediately denied or discarded.

Insurance and Tracking ID.

All returned shipments must be insured for the full value of the merchandize and have tracking number.
Return shipments arrived without proper insurance or tracking number will be immediately denied or discarded.

Return & Exchange Period

30 days for all products except nonreturnable items

PRIZIX reserves the right to deny any return or exchange.

Nonreturnable Items:

Labor, delivery and/or services fees,
All prepaid cards, digital subscriptions or services,
Consumable or perishable items,
Items that are damaged or abused,
Items that are missing accessories such as remote controls, cords and cables,
Etched or otherwise personalized items,
Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund,
Downloadable digital content (such as software, music and movies).

Returns by Mail

You can return online purchases through the mail. To return your online purchase by mail:
1. Request RMA. Items without RMA will be immediately denied.
2. Pack your return in the original shipping package, if possible.
3. Include the packing slip and return label, and indicate the reason for the return.
4. Include all original packing materials, manuals and accessories.
5. All retuens shipment must be insured for a full value of the merchandize and have tracking number.
6. Send your return to PRIZIX.

For proof of delivery, we require that you return items via UPS or insured USPS.

Refund Method

Refunds will be credited to the original credit card or PayPal account.

Promotional Items and Bundles

When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.


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