PRIZIX Loyally serving since 2004 
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Available Worldwide in: Deutsch | Français | Español | Italiano | Русский | עִברִית | العربية | 葡萄牙语 | 日本語

How to contact our Customer Care team?

Contacting Customer Care by filling the online request form below is by far the most reliable and fastest method. All your requests will be handled by an extremely knowledgeable, dedicated Customer Care specialist.

Please pay attention that under no condition we troubleshoot any personal computer related issues. We publish hundreds and hundreds of open source software titles every year (and distribute many of them for free) and their corresponding development teams and forums are provide support to the users. If you have obtained from us any community supported, open source products (like Linux, Gimp etc.) and need help in tuning their features, please visit their corresponding support resources. 

Please include your full name and the order number in the message; it may be nice to have your phone number too. Without the order number or the email address with which the order was placed, it is not possible to identify your order, and consequently to address your issue.

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Same Business Day Customer Service, always!

We are committed to providing each customer with the highest standard of customer service. We believe that “customer’s loyalty” actually means our loyalty to customers, not otherwise!  You will feel a personal touch in every communication.
We never do “copy-paste” replies. All communications are from person to person. In the unlikely event you experience difficulty with a product for any reason, all your purchases from PRIZIX are 100% covered by warranty.
We offer instant exchange on all media products! If you need assistance, there are three ways to reach our Customer Care: email, using the online service request form, and by phone.

Our main mailing address:

PO BOX 81014
Chicago IL, 60681


Our main free US phone for messages: 800-996-9296

Our fax number: (312)-445-8560

Please leave us a message, we always return calls!

Please don’t forget to tell us your full name and the order number and describe the issue. Your voice mail message will be dispatched to our Customer Care. All things considered, communication via contact form is faster and more reliable, as it allows our Customer Care the time to properly review your message, examine your order, and take into account possible errors in the order number.

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